Heavy Engineering · Since 1962
Last updated: August 4, 2026
This Privacy Policy explains how Sumitomo collects and uses business contact information submitted through excavator inquiry forms, newsletter fields and related website tools.
We may collect name, work email, phone number, company name, country or site location, equipment class and project notes that you voluntarily provide. Technical logs such as browser type and pages visited may be collected in aggregate to improve site reliability.
Inquiry data is used to respond to excavator specification requests, arrange field-service follow-up, provide parts guidance and improve documentation packs. We do not sell personal data to unaffiliated third-party marketers.
We may share inquiry details with authorized distributors, regional parts hubs or service partners solely to fulfill your request. Processors that host email or CRM systems act under confidentiality and data-processing controls.
Business inquiry records are retained for as long as needed to manage the commercial relationship and meet legal or audit obligations, then deleted or anonymized according to internal retention schedules.
You may request access, correction or deletion of personal data associated with an inquiry by contacting the engineering desk. Marketing email preferences can be updated through the unsubscribe link in any optional briefing message.
Privacy questions: [email protected] or via the contact page.